FAQ

How can I contact customer support? Our customer support team is here to help. You can reach us by phone, email, or through our online contact form. We strive to respond quickly and assist with any questions or concerns you may have. Do you have any seasonal promotions or discounts? Yes, we offer seasonal promotions and discounts throughout the year. To stay updated, please check our homepage regularly, subscribe to our newsletter, or follow us on social media for the latest offers. Where can I find updates about new products or services? We regularly update our website with news about new products and services. You can also subscribe to our newsletter or follow our social media channels for real-time updates and exclusive announcements.

We want you to be completely satisfied with your purchase. If you're not, our policy makes returns simple: 30-Day Window: You have 30 days from the time you receive your product to initiate a return or exchange. Refund Eligibility: If you're not satisfied, you may receive a refund provided the product is more than 50% full and returned in its original bottle or packaging. Refund Details: You'll receive a full refund for the product, minus the shipping cost. Return Shipping: We will provide a paid return shipping label for your convenience. How to Initiate a Return/Exchange: Simply contact our customer care team with your order details, and they will provide you with the necessary instructions. Once we receive and inspect your return, your refund (minus the shipping cost) will be processed promptly.

We’re here to help you navigate any account or technical challenges you might encounter. Below are some common questions and answers that can guide you: How Do I Create or Manage My Account? You can create an account by clicking the “Sign Up” button on our homepage. Once registered, you can log in to manage your personal details, view your order history, and update your preferences from your account dashboard. What Should I Do If I Forget My Password? If you forget your password, click the “Forgot Password” link on the login page. Follow the simple steps to reset it via your registered email. How Can I Update My Account Information? After logging in, head to your account settings where you can easily update your contact details, shipping address, and other relevant information. Who Do I Contact for Technical Issues? If you experience any technical difficulties while using our website or mobile app, please contact our technical support team. You can reach them via our support email they’re available during business hours to assist you. This section is designed to ensure you have all the information you need for a smooth and enjoyable experience. If you have additional questions or need personalized assistance, our customer support team is just a call or click away.

We offer a range of payment options to make your checkout experience as smooth as possible. We accept: Visa Master Card Discover American Express Paypal AfterPay These methods ensure that you can choose the payment option that works best for you. If you have any questions or need assistance during checkout, our customer support team is ready to help.

No Promised Warranties or Guarantees: We cannot offer warranties or guarantees because every individual reacts differently to our products, and the severity of reactions can vary. Defective Products: If you receive a defective product, please contact our customer care team immediately with your order details for assistance. Resolution Options: Replacement: We will replace the defective item and provide you with a paid return shipping label to send the item back. Full Refund: Alternatively, you can opt for a full refund that includes the shipping cost. We are committed to ensuring your satisfaction and will work diligently to resolve any issues with defective products.

Yes, you can change or cancel your order, but please note the following: Timing is Crucial: You have one business day from the time you place your order to request any changes or cancellations. How to Request a Change or Cancellation: To modify or cancel your order, please call our customer care team immediately. Once Shipped, No Changes: If your order has already shipped, we are unable to make any changes or cancellations. This process helps us ensure that orders are processed efficiently while giving you a short window to adjust your order if needed.

At this time, we do not offer international shipping. If we expand our shipping options, we’ll update our policies!

We offer a straightforward shipping policy to make your experience as hassle-free as possible: Flat Rate Shipping: Every order under $75 is charged a flat rate of $7. Orders $75 and over receive free shipping regardless of the number of items or destination. Reliable Carriers: We ship your order using trusted carriers—USPS, FedEx, UPS, or DHL—to ensure safe and timely delivery. Estimated Delivery Time: Typically, your order will arrive within 3-7 days. Please note that delivery times can vary based on your location, holidays, and weather conditions. Once your order has shipped, you'll receive a tracking number so you can monitor its progress. If you have any further questions about shipping, feel free to reach out to our customer care team.

How can I contact customer support? For any inquiries or assistance, please contact our customer support team at CustomerCare@pskinology.com. Do you have any seasonal promotions or discounts? Yes, we offer seasonal sales and discounts. To receive these exclusive offers, simply sign up for our Glow Coin reward program. Where can I find updates about new products or services? New products are typically featured on our home page, so be sure to check there regularly for the latest updates and releases.